- What are your customer service hours?
- Do I have to join to view the videos?
- How do I access my Premium Membership account?
- How do I reset my password?
- I forgot my username; can I have it sent to me?
- How do I pay for my Premium Membership?
- How long can I access the video content?
- How do I cancel my membership?
- Are there any system requirements to view the video content?
- How do I view the video in full screen?
- What are playlists and how do I use them?
- How do I find a video?
- Can I access the video content from my mobile device?
- How do I update my credit card information?
- How do you store my credit card information?
- What is the benefit of a credit card token?
- My order says I need to fill in all the required fields, but I have everything filled in. How do I complete my order?
- Do you ship internationally for purchases in the Shop/Store?
- If I live outside of the USA and purchase a DVD from the Shop/Store, will I be able to view the DVD content in my country?
- How do I stream Craft And Hobby to my TV?
Customer Service
What are your customer service hours? Our regular customer service hours are as follows:- 8:00 AM – 4:30 PM CT, Monday through Friday
- 8:00 AM – 12:00 PM CT, Saturday and Sunday
- New Year’s Day
- Martin Luther King Day
- Presidents Day
- Easter
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Thanksgiving and the day after
- Christmas Eve (closing at noon)
- Christmas Day